Frequently Asked Questions
Are you a local manufacturer?
What is your minimum order quantity?
How do we pay for our order?
Payment is through bank deposit or online bank transfer. Then, kindly send proof of payment to us through our email or through our sales agents managing your account.
Do you accept cash on delivery?
Do you offer discounts?
Do you have food grade certifications?
For out of stock items, how long will it be available?
For out of stock items, it will depend what type of items you will need. Given we are producing a large number of items, there could be a long list of products that are in line for production. Kindly get in touch with us to get more details. Contact Us.
For customized packaging, how long is the process?
Can we pick up our orders instead of having it shipped?
Yes, you can pick it up. There are three locations where you can have it picked up. One is in our sales office, our warehouse, or in our factory. Our sales agents managing your account will inform you once it is ready for pick up.
Do you provide free shipping?
Yes, we do for bulk purchases and depending on location. Our sales agents can work closely with you regarding this.
How long before we receive our order?
We usually send out your orders for shipping 1 day after we receive your payment so it will depend on the third party delivery service how fast they can ship it to you.
An example would be for Lalamove/Grab service, if we receive your payment yesterday, we can usually ship it out today. Our sales agents will always update you regarding the status of your orders.
Please also see our Shipping & Delivery Policy.
Can we buy directly in your office?
Unfortunately, no. Our sales office is just a showroom of our products and we do not have stocks readily available.
Our stocks will be coming from our warehouse.
If you drop by our warehouse, you might have to wait as well because we strictly follow a first in first out policy in our order process to be fair to all our clients.
Do you entertain rush orders?
We strictly follow a first in first out policy in our order process to be fair to all our clients whether they be big or small. If we do not have a long line in our warehouse packaging section, usually we can include your order in the same day you paid for it.
Please check with our sales agents managing your account to check its status.